Intro
Zendesk, Skills based routing · 5 min read · Updated May 2026
[Short overarching description of the Zendesk Skills based routing project — what it unlocked for support admins and the agents they manage.]
[Caption: short description of what this screenshot shows.]
[A short, punchy quote that captures the spirit of the work — from research, leadership, or your own framing.]— [Source · Role]
Project overview
